Widerrufsrecht
Last Updated: October 2026
At Rossi Moda, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below.
Customer Support: info@rossi-moda.com
1. 30-Day Return Policy
We accept eligible returns within 30 days of the date your order is delivered.
This return period applies to general returns, including situations where you have changed your mind about your purchase, provided the product meets the return conditions below.
To request a return, please contact us at:
Please include your order number and the product(s) you wish to return.
2. Return Conditions
To be eligible for a return, the product must:
- Be unused and unworn
- Be unwashed and free from damage
- Be in its original condition
- Include original tags and packaging where applicable
- Not show signs of use, stains, odors, or alterations
We reserve the right to refuse a return if the product has been used, damaged, washed, altered, or is otherwise not in its original condition.
3. Return Process
Please contact Rossi Moda before sending any product back.
After reviewing your request, our support team will provide the appropriate return instructions and, where applicable, the designated return address.
Do not send a return to an address obtained from a third party or to the address shown on your shipping package unless Rossi Moda support has specifically instructed you to do so.
This helps us correctly identify and process your return.
4. Return Shipping Costs
Change of mind / unwanted item
If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, the customer is responsible for the return shipping cost.
Return shipping costs are not automatically deducted or reimbursed unless otherwise agreed by Rossi Moda.
Damaged, defective, or incorrect item
If you receive:
- A damaged product
- A defective product
- The wrong product
- A missing product/item
please contact us at info@rossi-moda.com with clear photos of the product and packaging.
For an eligible verified issue, Rossi Moda will provide an appropriate solution, which may include a replacement or refund.
5. Refunds
Once your approved return has been received and inspected, we will process your refund.
Refunds are normally processed within 7 business days after the returned product has been received and successfully inspected.
The refund will be issued to the original payment method used to place the order.
After we process the refund, the time required for the funds to appear in your account may depend on your bank or payment provider.
6. Partial Refunds
A partial refund may apply where an item has been returned in a condition that results in a loss of value because of handling beyond what is reasonably necessary to inspect the product.
Any applicable adjustment will be communicated to the customer before the refund is finalized.
7. Exchanges
If you need a different size or replacement item, please contact us at:
Depending on product availability, we may offer an exchange or another appropriate solution.
Additional shipping costs may apply to exchanges requested because of customer preference or incorrect size selection.
8. Non-Returnable Items
Certain products may not be eligible for return where their nature makes them unsuitable for resale or where applicable laws permit such exclusion.
If a product has specific return restrictions, those restrictions will be communicated on the relevant product page.
9. Late Return Requests
Return requests submitted more than 30 days after delivery may not be accepted unless otherwise required by applicable law.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will attempt to cancel the order before it enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the customer may request a return after delivery in accordance with this policy.
11. Delivery Problems
If your package arrives damaged, contains an incorrect product, or an item is missing, please contact us as soon as possible with:
- Order number
- Description of the issue
- Clear photos of the product
- Photos of the shipping package, where applicable
Our support team will review the case and provide the appropriate resolution.
12. Return Address
Rossi Moda uses international fulfillment partners for order processing.
Because return arrangements can vary depending on the order and fulfillment location, customers must contact Rossi Moda support before returning an item.
We will provide the correct return instructions and designated return address for the order.
Do not send returns without prior authorization.
13. Contact Us
For all return, refund, cancellation, or product-related questions:
Rossi Moda
Email: info@rossi-moda.com
Please include your order number in your email so we can assist you efficiently.
