FAQ
Frequently Asked Questions (FAQ)
Rossi Moda — Customer Service & Frequently Asked Questions | Last Updated: October 2026
Welcome to the Rossi Moda Help Center. Here you'll find answers to common questions about orders, payments, shipping, tracking, cancellations, returns, refunds, and product information.
If you have any other questions, our customer support team will be happy to assist you.
Customer Support: info@rossi-moda.com
1. Orders & Payments
How can I contact Rossi Moda customer service?
You can contact our customer support team by email at:
Please include your order number when contacting us about an existing order so we can assist you faster.
Can I cancel or change my order after placing it?
If you need to cancel your order or make changes to your shipping information, please contact us as soon as possible at info@rossi-moda.com.
Once an order has entered processing or has already been shipped, changes or cancellations may no longer be possible.
What payment methods do you accept?
Available payment methods are displayed securely during checkout. Depending on your location, available options may include major credit and debit cards and other supported online payment methods.
Is my payment information secure?
Yes. Payments are processed through secure payment systems. Rossi Moda does not directly store your complete payment card information.
2. Shipping & Delivery
Where do you ship?
We ship to destinations available at checkout. Shipping availability and costs may vary depending on the destination and product.
How much does shipping cost?
Shipping costs, if applicable, are calculated and displayed during checkout before you complete your purchase.
How long does delivery take?
Delivery times can vary depending on the destination, product availability, shipping method, customs processing, and carrier delays.
Your estimated delivery information will be provided during checkout or in your order/shipping confirmation where available.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information when tracking is available.
Please allow some time for the tracking information to become active after the package has been dispatched.
Why hasn't my tracking information updated?
Tracking updates can sometimes take a few business days, particularly while a package is being transferred between shipping facilities or carriers.
If your tracking information has not updated for an extended period, contact us at:
3. Returns & Refunds
Can I return my order?
Return eligibility depends on the applicable return policy for your order and destination.
Before sending anything back, please contact our support team at info@rossi-moda.com so we can provide the appropriate return instructions.
What condition must an item be in for a return?
Returned products should generally be:
- Unworn
- Unwashed
- Unused
- In their original condition
- Returned with original tags and packaging where applicable
Certain products may have additional return restrictions.
How do I request a return?
Please email info@rossi-moda.com with:
- Your order number
- Product name
- Reason for the return
- Photos, if the item is damaged or incorrect
Our support team will review your request and provide the next steps.
When will I receive my refund?
Once an approved return has been received and inspected, the refund will be processed according to our refund policy.
The time it takes for the refund to appear in your account may also depend on your payment provider or bank.
What if I receive a damaged or incorrect item?
We're here to help.
If your order arrives damaged, defective, or different from what you ordered, contact us at info@rossi-moda.com as soon as possible and provide clear photos of the item and packaging.
We will review the issue and provide the appropriate solution.
4. Product Information
Are the product colors exactly as shown?
We make every effort to display product colors accurately. However, colors can appear slightly different depending on your screen, lighting, and device settings.
How do I choose the correct size?
Please carefully review the size chart provided on each product page before ordering.
Measurements can vary between products, so we recommend checking the individual product's size chart rather than relying only on your usual size.
What if I'm between two sizes?
Please refer to the size chart for the specific product. If you're between sizes, carefully compare the listed measurements with your own measurements before placing your order.
5. Order Issues
I entered the wrong shipping address. What should I do?
Contact us immediately at:
If your order has not yet been processed, we may be able to update the shipping information. Once the order has been shipped, changes may not be possible.
I received only part of my order. What should I do?
Some orders may arrive in separate packages depending on product availability and fulfillment.
If you believe something is missing, contact us with your order number and the items you received so we can investigate.
My package says delivered but I haven't received it. What should I do?
First, check around your delivery location and with household members, neighbors, or your local carrier.
If you still cannot locate the package, contact us at info@rossi-moda.com and provide your order and tracking details.
6. Contact Us
Still have questions?
Our customer support team is ready to help.
Rossi Moda Customer Support
Email: info@rossi-moda.com
Please include your order number whenever contacting us about an existing order.
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